Returns and Cancelled Orders

Returns:

It is your responsibility to check for discrepancies or defects in an order.

Returns must be authorized by Embroidery Concepts, Inc. (ECI) in advance.  To return an item you must contact our customer service department within 7 days of receiving your order and obtain a return authorization number.
All requests may be submitted in 3 ways:

By mail:  Embroidery Concepts, Inc., 130 Crooks Lane, Dry Prong, Louisiana 71423                                      By Email:  returns@ShopECI.com                                                                                                            By phone: 318-640-4311

Altered or embellished garments are not returnable unless the design is flawed.  Please call and discuss with one of our customer service representatives within three (3) days of receipt of the item.

Returns of Unwanted Merchandise must be approved in advance and will be subject to a 20% restocking fee plus applicable freight charges.

Authorized returns must be accompanied by a return authorization form or number from ECI.

•All items must be clean and unworn with all tags attached.

•All pre-packaged items must be returned in original packaging and in the same condition you received it.

•Items will not be accepted that have been washed, worn, altered, or smell of perfumes, lotions, or smoke. Tags must be attached!

•Due to health regulations, panties, thongs, swimwear, boxers,and any similar intimate item cannot be returned.

•Shipping costs are at the cost to the customer.

•Embroidery Concepts reserves the right to refuse a return.
 
•All returns that are received without a return authorization number will be refused.
 
•Returned items are to be shipped via UPS Ground or Insured U.S. Mail

Cancelled orders must be approved in advance and will be subject to a 20% restocking fee plus applicable freight charges. Discontinued or close-out items are not returnable. Return fees must be prepaid. Please contact ECI Customer Service for a return authorization.  All requests may be submitted in 3 ways:

By mail:  Embroidery Concepts, Inc., 130 Crooks Lane, Dry Prong, Louisiana 71423                                       By Email:  returns@ShopECI.com                                                                                                              By phone: 318-640-4311